1. At the Customer field, enter a six-character customer code for the credit memo.
If you are uncertain of the customer code, see Navigating Net Yield - Selecting a Customer Code.
2. After selecting the appropriate customer, the customer's balance displays in the Account Balance field. A Select An Option window appears with the following options:
Scroll to ADD and press Enter to select.
3. At the Date Received field, enter in the appropriate date or press Enter to accept the current system default date.
4. At the Reference Number field, enter in the appropriate reference number (a reference to an invoice number, for instance). If you press Enter at this field, the system will return to the Customer field.
5. At the Credit Amount field, enter in the appropriate credit dollar amount.
6. (Optional) At the Description field, enter a description to be associated with the credit memo, if applicable.
7. At the Account Number field, enter in the appropriate account number to be credited. If you press the F3 key, a Select An Account window appears and displays your accounts. From this window, you can select the appropriate account number. Enter a cost center as well; press F3 to choose from a list of cost centers.
8. If the commission processing setting is set to yes in Ledger Options, the sales rep and broker name field will be a part of the credit memo screen.
9. If the account number entered is an accrual recovery account, enter an adjustment Id in the Adjustment ID field. Press F3 to select from a list of accounts.
10. Command options will appear:
Select Add. The credit memo has now been added to the system.
11. You will asked whether you would like to print the credit memo.
For more information about the Credit Memo option see Credit Memos.
Security Required : Receivables - Receivable Adjustments
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